Aftercare

Every care has been taken to ensure your home is ready for you, however, there can occasionally be some minor issues that only become apparent once the home is lived in. These are known as snags and are covered by the 12 month snagging guarantee which comes with your new home.

If you identify any snags, or believe something could be a snagging issue, please contact after sales care person. They will log the details and either arrange for a repair, ask for photos to help diagnose the issue or in the event it’s more complex, they may arrange for somebody to come and inspect in order to confirm the next steps.

Under normal circumstances, we expect to resolve most snags within 30 days. Where this is not possible, for example, due to ordering materials with a longer lead time, we will keep you regularly updated and confirm an anticipated date for the repair as soon as we can.